Appeals and Complaints
Appeals of verification decision
The Verified Entity has the opportunity to appeal the findings in their report. This can be done within five days of receiving the preliminary Verification Report. The appeal needs to be in writing, addressed to the Verifications Manager in charge, and will be resolved or addressed, as per the company policy on appeals, within 30 days of receipt.
The Verified Entity has the opportunity to complain about any aspect of service delivery. This may be done at any stage during the verifications process, and the complaint needs to be in writing, addressed to the Manager, Client Services. KOPAX BEE SOLUTIONS (PTY) LTD (Herein after referred to as KOPAX), will endeavour to resolve all complaints within a reasonable time as per the company policy on complaints, which is no later than within 30 days of receipt.
Impartiality and objectivity are the fundamentals of effective and consistent BEE verification. KOPAX therefore adopts a policy that ensures impartiality in all of the company’s activities and relationships. This policy compels KOPAX directors, managers and staff to undertake their company associated responsibilities with diligence, accuracy and professionalism; and that they comply with the highest standards of honesty, integrity, and fairness. Any person representing the company in any capacity must avoid ethical, legal, financial, or any other actual or apparent conflicts of interest and ensure that their personal activities and interests do not conflict with their obligations to the company, its stakeholders or its welfare in general. KOPAX is furthermore committed to identifying, managing and resolving any threats to impartiality that may arise from its activities. The Sales Manager or any staff member shall never state to potential clients that a verification performed by KOPAX will be faster, simpler or less expensive than if the potential client were to use another verification agency. Nothing should be said by a consultancy body or the linked organisation that implies that verification would be simpler, faster or less expensive if KOPAX is used